Go to Users tab and search for the reported user which is having printer issue.Once you login, right click on Taskbar and select Task Manager.Note: To log off the user, you may need to contact us. Logoff the reported user from the Citrix Workspace and login to the Citrix Virtual Desktop via Remote Desktop Connection using mycitrixvdi\lcline which has the administrative privileges on Virtual Desktop using the same login credentials which is used for Citrix workspace.Again, right-click on the Ricoh MP C4504 and click on Set as default printer.
Login to the reported user’s local PC from where the user is logged in into Citrix Workspace and is unable to print.We need to ensure that the right printer is selected. Is the right printer selected on the local PC? Many times users have multiple printers configured.The local PC should be able to print a test page. Can the user print from local PC? If no then we need to troubleshoot this aspect first.The most important check we need to do is to ensure the following before contacting support. There are various reasons why users may not be able to print from Citrix Workspace.
If you are experiencing any issue in printing from your Citrix Workspace, follow the below troubleshooting steps: Printer Redirection issue on Citrix Workspace